Frequently Asked Questions

Please read our FAQ before sending us a message.

Do you provide Delivery Services?

Yes we do. Delivery is charged at $10 islandwide and free delivery above $100.

We deliver on all days including public holidays and our timeslots are: 10am to 2pm, 2pm to 6pm and 6pm to 10pm.

You may also choose to self-collect your order at 22 New Industrial Road, Primax, #03-15, S536208.

How should I decide on which tree is for me?

First of all, you should decide on an area in your home to display the tree. Do make sure that the height and the width are factored in, also ensure a 20cm height allowance for an additional tree topper.

Next is the design of the trees and the colour theme that you are going for. A warm theme which includes warm light and red and gold baubles will go very well with a darker shade of green. Conversely, a cool theme which includes white light and red and blue baubles go well with a lighter shade of green. So you may choose your tree depending on these factors.

How should I purchase my ornaments and lights?

Every of our LED light is 10 metres in length. One strip of light will be perfect for a 5 feet or 1.5 metres tree. Two strips for 6 feet or 1.8 metres and three strips for 7 feet or 1.8 metres tree. The lights can be connected to one another for extension.

How do I set up my Christmas Tree?

Assembly and setting up your Christmas Tree is a hassle-free and simple process! We have curated a short clip for you here, just watch it and you can set it up in an instant!

What payment methods do you offer?

We accept credit cards, VISA, Mastercard, American Express and Paypal. Cash on delivery is not available.

Can I view your trees before purchasing?

Yes surely. You may drop by our showroom at 22 New Industrial Road, Primax, #03-15, S536208 (showroom open from 10 October 2022). We are open daily from 11am – 8pm including public holidays.

contact

Customer Service: christmastreesingapore@gmail.com

Whatsapp: +65 8940 8349

Showroom / Self-Collect Address: 22 New Industrial Road, Primax, #03-15, S536208 (showroom open from 10 October 2022)

Operating Hours:

  • 11am – 8pm Daily